This may seem an obvious statement, but let’s slow down a moment and unpack it a bit. In our personal lives, we tend to get into rhythms of communication with those who know us well. This isn’t always a good thing, but assuming it is a healthy rhythm, it can be nice to just let someone fill in the gaps of logic so you don’t have to.

Now let’s transition to our professional world. There’s so many nuances from personalities, learning styles, communications styles, roles & responsibilities, internal/external resources, and so on… it can be very frustrating when the obvious – isn’t so obvious to those we’re interacting with. We make ASSumptions which often leave disappointment in their wake. I’ll also take this moment to say, if you have a need and you’re seeking professional support, you owe it to yourself, your business, and your internal/external team to slow down and offer the kindness of clarity. Set them up for success, not frustration.

I’ve never been sorry when I’ve slowed down to make sure I have a clear understanding of expectations. Others may wish I’d stuff a sock in my mouth and just keep moving… or wish they didn’t have to read the verifying bullets of confirmation, but these are the same people who are almost certain to be frustrated if I don’t. Here’s a few filters I try to apply as often as I can, or remember…

• Recap understanding of the discussed scope, schedule, budget, and next steps, don’t assume just because it was discussed, it was clear.
• Document and share action items and their owner (who’s doing what, and when).
• If you are a consulting professional, bridge the gap of understanding between yourself and the client by asking questions that are commonly misunderstood. There’s a reason they hired or employed you, it’s because you add value to their blind spots.

Also, people believe you – if you believe you! If you confidently ask these questions and are clear why it’s so important to slow down and gain clarity, even if it’s not their preference, they will respect and appreciate that their expectations are met, maybe even exceeded. Peace of mind is priceless… and clarity offers this kindness.

Last, take a moment to clarify if they are happy with the result. Provide them an opportunity to be clear about opportunities for growth in the future… because that means there’s a future to be had. Humans are imperfect, and errors will happen; but if we apply due diligence, they have confidence it won’t be a perpetual issue.

Go in peace and remember… clarity is kindness!