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Strategy, Mindset & Leadership

Reducing Friction Builds Trust Faster

You can explain everything perfectly and still lose people halfway through. The problem isn’t always confusion. When a site makes visitors pause, wait, or second-guess a button, momentum dies. That resistance is friction. It’s what turns curiosity into fatigue before...

Questions & Incomplete Information

Please tell me “What’s In It For Me.” And make it quick! Incomplete information or questions left unanswered cause our brains to go negative, fill in the gaps with the worst-case scenario and say no to whatever is on offer. This means that the worst thing you can do...

What is the Purpose? Who is the Audience?

When we get off track, like most of us do, it’s good to get back to two basic questions: What is our purpose and who is our audience? For example, is the purpose of your social media to get likes and engagement or to build trust and credibility? If you can do both,...

The Compound Effect of Consistency

Why Your Brand is Your Business’s Most Valuable Asset Picture this: Two contractors show up to give you quotes. The first arrives in an unmarked van, wearing a plain t-shirt, with a handwritten estimate on a scrap of paper. The second pulls up in a clean,...

Go Ahead and “Waste” Some Time!

All of us know that we’re usually hit with our best inspiration when we least expect it. Yet, many of us believe that we don’t have time to deliberately ‘not expect something’. Everything we do comes with an expectation of a projected outcome. I recently read a...

AI in Web Design: A Powerful Tool, But Not the Whole Solution.

AI-powered web design tools are changing the way websites get built — offering speed, convenience, and low-cost options for everything from layouts to content suggestions. They’re a great resource for getting started, especially for simple sites or early-stage ideas....

Not Liking the Game Doesn’t Mean It’s Not the One We’re Playing.

I’m at that age. The age where I find myself grumpy about things changing too quickly, not being like they used to be, “kids these days”…the whole nine yards. I recognize that every generation goes through this as an adult where they don’t love what the future looks...

The Power of Monthly Marketing Analysis

There are Two Sides to your Marketing: Art and Science The “Artistic” piece is when you get imaginative by creating images, graphics, and content that engages your audience and helps define Who you are. Starting with your website and extending to all your...