In today’s digital world, online reviews are powerful tool for small businesses. Not only do positive reviews help to drive sales, but they also help reassure people that the product of service that they’re about to buy is worth their time and money.
According to a recent study, 91% of people read online reviews when looking to make a purchase, and of those, 84% trust review websites (like Google My Business and Yelp) as much as they would with a personal recommendation. Further more, the average customer is willing to spend up to 31% more with a company that has excellent reviews.
Why Are Online Reviews So Important?
• Reviews help your business get easier found online
• Reviews give your business credibility and help build trust
• Reviews impact purchasing decisions and drive sales
• Reviews provide important feedback from customers
Here Are Some Tips for Receiving & Utilizing Reviews:
1. Simply ask customers to leave a review following their purchase or experience. If someone is telling you about what a great experience they had with your business, ask them in the moment while they’re feeling inspired.
2. Make it as easy as possible for customers to leave you a review. A great way to do this is by sending customers an email with links to your review pages.
3. Make sure you reply to your online reviews, whether they are positive or negative. This shows that your business cares, plus both customers and search engines like to see this.
4. Spread the word and share your positive reviews on your social media, website, and in marketing campaigns!
If you have questions regarding your business’s online reviews or online reputation management, our team at Strategy 3 can help. Reach out to us today via call, text, or email to learn more!