There is no escaping it! Reviews from third party sites like Google, Yelp, and Facebook play a large role in buying behavior. But this doesn’t need to be a negative thing. Your online reviews can be a powerful customer acquisition tool. With positive online reviews, people are being pre-sold on doing business with you.
Yes, you will likely at some point receive negative reviews if you haven’t already. That’s okay, it’s how you handle them that matters.
Do you want to learn more about best practices for online reviews? Call, text, or email me to learn more!
