You’re Not Logical and Your Customers Aren’t Either.

Jul 3, 2022 | Brand & Creative Strategy

Feelings. Boring but important tech. and the end!

None of us are.  That’s one of the wonderful things about being human.  Of course, we like to believe we are and I could probably argue with you all day about how I am absolutely logical, but that would be a lie.  Sigh.

No, we make decisions with our unconscious mind and emotions are what really drive our purchasing decisions.  In fact neuroscience has shown that people whose brains are damaged in the area that generates emotions are not able to make decisions.  Doh!

This should be a crucial consideration when it comes to branding, marketing, and sales.  We can rattle off features all day long, but features do not elicit feelings and without feelings, there is no sale.  Benefits>features always…but more importantly, the feelings that are generated by the benefits!

Ask: what does life look like once someone has your product or service?  What will they experience?  How will they feel?  There’s a problem being solved or a desire being fulfilled and the feeling behind that needs to be at the core of your brand.

Want to talk about feelings?  Reply to this email and let me know you’d like to schedule a marketing meeting!

Leah Knoll

Leah Knoll

Founder & Lead Strategist

Leah has been in sales and marketing for 25 years and has owned Strategy 3 in Tacoma since 2012. She writes about small business growth, the human side of marketing, and building relationships that last.

(253) 606-8376 | leah@strategy3degrees.com
More From Leah →Meet The Experts →

This Month's 3 Things

Browse By Category

Get the 3 Things Newsletter

Once a month, get three short reads on marketing, web, and running a smarter business.